All Systems Operational

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This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
90 days ago
100.0 % uptime
Today
Titan access to NHS Operational
90 days ago
99.74 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Operational
Titan Helpdesk Operational
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Titan helpdesk
Resolved - After a short period of monitoring all helpdesk services remain operational.
Dec 5, 10:16 UTC
Update - All helpdesk services are restored and you can contact us if needed via the usual channels.

We will continue monitoring.
Dec 5, 09:22 UTC
Monitoring - This appears to be a CloudFlare issue affecting multiple different services. We are seeing services restore now and we are monitoring the progress.
Dec 5, 09:19 UTC
Investigating - The third party software tool we use for service management is currently experiencing an outage, as a result our service desk is temporarily unavailable. We are speaking to them about a resolution and hope to have all support channels operational as soon as possible.

We will provide an update when we have more information.

NB: This does not affect the operation of Titan, only our helpdesk services.
Dec 5, 08:59 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Database platform maintenance Pod 2 and Pod 11 only
Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 UTC
Scheduled - We will be performing maintenance this evening for Pod 2 and Pod 11 database platforms at 9pm.

There will be two brief failover events but Titan services should remain operational during the maintenance window.
Nov 27, 15:57 UTC
Titan database platform incident
Resolved - After an extended period of monitoring this incident is now closed. Apologies for any inconvenience caused earlier today for those sites affected.
Nov 27, 15:25 UTC
Update - All services are operational for all sites although enhanced monitoring will remain in place for the rest of the day.

If you are experiencing any service related issues these will be isolated so please contact our support team for assistance https://www.titanpmr.com/support
Nov 27, 11:42 UTC
Update - As part of our monitoring we have seen that some sites on Pod 4 are experiencing issues downloading EPS prescriptions. This issue has been identified and will be resolved shortly. An update will follow when the remediation work is complete.
Nov 27, 09:00 UTC
Monitoring - All services are fully operational.

If you do have any residual issues please contact our support team and share your ODS code and we will assist.

We will start a period of enhanced monitoring post-incident
Nov 27, 08:17 UTC
Update - Pods 3, 5, 10 and 12 have returned to normal operation and are fully functional.

Any sites on Pod 6 affected will restore all servers shortly. A further update will follow when that stage is completed.
Nov 27, 07:27 UTC
Identified - Overnight some of our Pods experienced a failover event which appears to have caused some issues with some Titan services.

This issue only affected sites on Pods 3, 5, 6, 10 and 12.

The issue has been identified and services are restoring currently and any affected sites are expected to be fully operational again (if not already) in the next 20 minutes.

A further update will follow when this activity is complete.
Nov 27, 07:01 UTC
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

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