All Systems Operational

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
90 days ago
100.0 % uptime
Today
Titan access to NHS Operational
90 days ago
99.93 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Operational
Titan Helpdesk Operational
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
HSCN connectivity
Resolved - The enhanced monitoring period has completed and all systems have been working throughout.
Jan 19, 09:10 UTC
Monitoring - We have completed our checks and verified that inbound HSCN connectivity is fully operational.

This was a precautionary measure only, and the nominated download component will be enabled for all sites shortly.

We will continue to monitor but all systems appear fully operational.
Jan 19, 06:11 UTC
Investigating - We are investigating a potential issue with inbound HSCN connectivity. As a result, nominated download requests will temporarily remain disabled whilst we continue to verify if inbound services are operational.

This does not affected outbound HSCN services (portal, smartcard auth) and normal Titan access.

Engineers are investigating inbound connectivity and will leave nominated prescriptions download switched off whilst this investigation continues.

The next update will be provided at 7am. Apologies for any inconvenience this may cause.
Jan 19, 05:58 UTC
HSCN maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 05:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:00 UTC
Scheduled - We’ll be performing HSCN maintenance starting this Sunday at 18:00 and completing before Monday 06:00.

During this period, HSCN connectivity will be unavailable/intermittent and for EPS customers, nominated prescription download requests will be disabled.

Titan will remain fully functional but HSCN traffic will be offline.

Apologies for any inconvenience this may cause whilst we perform this essential maintenance.
Jan 15, 16:20 UTC
Jan 18, 2026
Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

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