Titan Mobile WiFi
Identified - We have identified an issue affecting some Android users who use the Titan VPN to gain access to Titan Mobile. If you experience this issue, we recommend the following:

1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile

This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)

Instructions for Wi-Fi reconnection:

To Disconnect from Wi-Fi:

- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.

To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.

Finally, reconnect the Titan VPN.

This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Oct 08, 2025 - 15:15 UTC

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform ? Operational
90 days ago
100.0 % uptime
Today
Titan access to NHS Operational
90 days ago
99.8 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
99.61 % uptime
Today
NHS services Operational
Titan Helpdesk ? Operational
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Titan VPN connectivity
Resolved - A&A customers we have spoken to have seen services restore.
Oct 23, 11:46 UTC
Monitoring - A&A have made a change as per this incident (https://aastatus.net/42796)

We have seen that sites affected are starting to regain connectivity. If you are affected please attempt to reconnect your Titan VPN.
Oct 23, 09:49 UTC
Identified - A&A have acknowledged the issue and they are working on it currently

https://aastatus.net/42796
Oct 23, 09:14 UTC
Update - It appears that an Internet Service Provider Andrews & Arnold is experiencing a major outage.
https://aastatus.net/42795

All customers affected use this ISP and as such are affected by their outage.

Whilst A&A manage their outage, we recommend you switch to an alternative connection either HSCN or non-A&A to get back up and running. Our support team can assist with this if required.

We will keep an eye on the situation
Oct 23, 08:39 UTC
Investigating - We are investigating a small number of reports from some sites that they are unable to connect to the Titan VPN. If you are affected please contact our support team https://www.titanpmr.com/support for assistance.
Oct 23, 08:31 UTC
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Titan helpdesk voice service unavailable
Resolved - Our third party provider has resolved the issue relating to inbound and outbound voice comms with our support team.

Telephone lines are fully operational again to supplement the non-voice methods of contact that have been operational throughout. A reminder of how to contact our support team is here https://www.titanpmr.com/support
Oct 20, 12:21 UTC
Investigating - We are currently impacted by a wide ranging outage across multiple service providers meaning we are unable to currently receive or make voice calls to/from our support team.

You can contact our support team directly via any one of the methods listed here https://www.titanpmr.com/support (scroll down to view the options), and the team are on hand to assist with any queries as normal.

Titan is unaffected by this incident.

We will provide an update when we have more info
Oct 20, 08:28 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Spine connectivity
Resolved - Following several hours of post-resolution monitoring, all HSCN services have remained fully operational.

Apologies for customers affected by this outage; we are taking steps to ensure this incident does not occur again in the future.
Oct 17, 20:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 12:38 UTC
Update - Following the restoration of HSCN services at 12:45pm we can see that all services all fully operational, and all EPS sites have now received the backlog of EPS downloads.

We have a noticed a small number of sites have found some EPS prescriptions appear as "With Dispenser" on the Spine, however they are not present in Titan.

If this occurs, we can help with detection and restoration of these items by following this process:

1. Log onto the NHS Tracker
2. Select the date range from 16th - 17th October
3. Change Status to 'With Dispenser'
4. Select check box 'My Site ([Your ODS Code]) - This will not work on locum access
5. Click search
6. Click on 'Action' on the right hand side
7. Click 'Extract All' - This will create a file with all the Rx IDs

Please send this file to support@titanpmr.com, and our team will review the entries and redownload any that are not present in Titan.
Oct 17, 12:38 UTC
Update - Core HSCN services are now fully restored

We are working on reviving the application access now so you should start to see prescriptions download in the next 15-20minutes
Oct 17, 11:53 UTC
Update - We have seen HSCN direct connectivity return for sites using HSCN for access to Titan.

Smartcard and outbound services are back online.

We are still working on inbound connectivity and will have an update shortly.
Oct 17, 11:37 UTC
Update - Our teams are continuing to work on the issue, in collaboration with AWS and Redcentric engineers.

In the meantime, we have prepared this guidance for your pharmacy teams in terms of business continuity http://invatechhealth.com/hscn_guidance_17102025.pdf

A further update will follow shortly
Oct 17, 11:10 UTC
Update - We are seeing outbound HSCN connectivity restore including EPS portal services and smartcard authentication.

You can consider using Business Continuity mode on the portal (more info here https://digital.nhs.uk/services/electronic-prescription-service/prescribers/clinical-prescription-tracker/guidance/business-continuity-mode-user-guide-part-1) which allows access to view recent prescriptions and the items.

We are still working on the core inbound HSCN connectivity which relates to the download of new prescriptions.

An update will follow shortly.
Oct 17, 10:06 UTC
Update - We are continuing to work on a fix for this issue with our HSCN partner Redcentric.

We are working with them to restore HSCN connectivity at their end which will in turn restore Titan HSCN access.

We will provide an update when we have more information, as yet we do not have an ETA but we are working hard to restore operations as quickly as possible.
Oct 17, 09:36 UTC
Update - To clarify, all smartcard activities are currently unavailable. This means at present you will be unable to authenticate your smartcard nor download EPS prescriptions.

You can still use Titan via the Titan VPN, however spine actions are temporarily offline.

We are still working on this as a priority and will provide an update soon.
Oct 17, 08:38 UTC
Update - We are continuing to work on this incident as a priority and have engineers from Titan and our service provider working on it currently.

We will provide an update shortly.
Oct 17, 07:39 UTC
Update - We have found the fault and are liaising with our third party spine provider to work on a resolution.

An update will follow shortly
Oct 17, 06:57 UTC
Identified - It appears our AWS links to HSCN are not functioning correctly. If you use Titan VPN for connectivity you will still be able to access Titan successfully, however any service depending on HSCN will not be operational.

Investigation continuing we will provide an update shortly
Oct 17, 06:24 UTC
Investigating - We are investigating reports from some customers that spine connectivity is unavailable.

We will provide an update shortly
Oct 17, 06:07 UTC
Incident affecting peripherals
Resolved - This incident has been resolved.
Oct 17, 08:12 UTC
Update - This is the solution to the peripherals issue if you experience it following a windows update to a PC

Please follow these steps:

1. Open TITAN
2. Settings cog at the bottom left
3. System Info
4. Click "Run Loopbackexempt"
5. Wait for the black "CMD" window to open and close
6. Reboot the PC

(In a very small number of cases, a second reboot is required for the fix to apply)
Oct 17, 08:04 UTC
Update - We have found a way to solve the issue without needing to uninstall or pause windows updates. This has worked in the majority of cases reported this morning.

Please follow these steps:

1. Open TITAN
2. Settings cog at the bottom left
3. System Info
4. Click "Run Loopbackexempt"
5. Wait for the black "CMD" window to open and close
6. Reboot the PC

(In a very small number of cases, a second reboot is required for the fix to apply)

We are continuing to investigate this but our current recommendation if you experience this issue is to try this option.
Oct 16, 09:02 UTC
Update - We are continuing to investigate the root cause of the Windows Update affecting peripherals on some PCs. This work will continue today however in the meantime we advise any customers affected to follow the steps provided to remove the update(s) and pause future updates for a short period.

To help with this activity, we have built a simple tool that you can run on any PC. It will search for the two updates, remove them, and offer you the option to pause updates.

You can download the tool here:

[PLEASE SEE LATEST UPDATE FOR APPROVED SOLUTION]

Download the file, run it, say yes to the prompts and at the end restart your PC when prompted.

We will be in touch with further updates later today.
Oct 16, 06:57 UTC
Monitoring - We have since Identified a workaround:

1. Go to Windows settings
2. Go to Windows updates
3. Go to update history
4. Scroll down to uninstall updates
5. Then, uninstall KB5066835
6. After this, if KB5065789 is showing as installed, then uninstall this too.
7. Restart PC.

Titan should then be working as expected, if you continue to have any remaining issues after completing these steps, please contact our helpdesk.

We recommend pausing your Windows updates for 2 weeks. We will continue to investigate this to ascertain the root cause and subsequent availability of a fix from Microsoft.

Thank you for your patience whilst we investigated this incident caused by a Windows update.
Oct 15, 10:46 UTC
Identified - We are investigating an incident affecting PCs where they are unable to use peripherals with Titan.

This appears to relate to customers who have installed a windows update overnight. If no updates were installed then peripherals are working as normal.

We are working to identify the specific update causing this and will provide further information shortly.
Oct 15, 08:18 UTC
Oct 16, 2025
Oct 15, 2025
Integration APIs
Resolved - The connectivity incident has been resolved and all services are fully operational.

Apologies for any inconvenience caused if you were affected.
Oct 15, 09:28 UTC
Update - Connectivity fully restored. If you continue to experience any issues please contact integrations@titanpmr.com
Oct 15, 08:48 UTC
Monitoring - Connectivity is being restored and is coming back for affected services currently.
Oct 15, 08:29 UTC
Investigating - We are currently investigating reports from some customers who use our APIs relating to connectivity. If you are experiencing an issue please share technical details with enterprise@titanpmr.com,

We will provide an update shortly.
Oct 15, 07:36 UTC
Oct 14, 2025
Titan integration maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 UTC
Scheduled - We want to make you aware of a scheduled infrastructure maintenance window that may temporarily affect the availability of data from Titan PMR within your third-party systems. The use of Titan itself and spine access is unaffected.

Maintenance Window:
Tuesday 14th October 18:00 – 19:00

What this means for you:
During this time, data from Titan PMR may not appear in your third-party system as expected. This is due to a temporary pause in API access caused by AWS-initiated maintenance.

The list of third party integrations affected are as follows:

Camascope eMAR
CDSmart
Clara CD
MedPoint
PharmAppy
PharmSelf24 v2.0 (Hybrid Mode)

Please rest assured that no data will be lost. Once the maintenance is complete, your integration provider will be able to retrieve the queued data and resume normal processing.

We apologise for any inconvenience this may cause and thank you for your patience and understanding.
Oct 10, 13:15 UTC
Oct 13, 2025

No incidents reported.

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