All Systems Operational

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform ? Operational
90 days ago
100.0 % uptime
Today
Titan access to NHS Operational
90 days ago
99.74 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Operational
Titan Helpdesk ? Operational
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 28, 2025

No incidents reported today.

Nov 27, 2025
Database platform maintenance Pod 2 and Pod 11 only
Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 UTC
Scheduled - We will be performing maintenance this evening for Pod 2 and Pod 11 database platforms at 9pm.

There will be two brief failover events but Titan services should remain operational during the maintenance window.
Nov 27, 15:57 UTC
Titan database platform incident
Resolved - After an extended period of monitoring this incident is now closed. Apologies for any inconvenience caused earlier today for those sites affected.
Nov 27, 15:25 UTC
Update - All services are operational for all sites although enhanced monitoring will remain in place for the rest of the day.

If you are experiencing any service related issues these will be isolated so please contact our support team for assistance https://www.titanpmr.com/support
Nov 27, 11:42 UTC
Update - As part of our monitoring we have seen that some sites on Pod 4 are experiencing issues downloading EPS prescriptions. This issue has been identified and will be resolved shortly. An update will follow when the remediation work is complete.
Nov 27, 09:00 UTC
Monitoring - All services are fully operational.

If you do have any residual issues please contact our support team and share your ODS code and we will assist.

We will start a period of enhanced monitoring post-incident
Nov 27, 08:17 UTC
Update - Pods 3, 5, 10 and 12 have returned to normal operation and are fully functional.

Any sites on Pod 6 affected will restore all servers shortly. A further update will follow when that stage is completed.
Nov 27, 07:27 UTC
Identified - Overnight some of our Pods experienced a failover event which appears to have caused some issues with some Titan services.

This issue only affected sites on Pods 3, 5, 6, 10 and 12.

The issue has been identified and services are restoring currently and any affected sites are expected to be fully operational again (if not already) in the next 20 minutes.

A further update will follow when this activity is complete.
Nov 27, 07:01 UTC
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Intermittent HSCN connectivity
Resolved - After a period of monitoring all services remain operational. EPS prescription downloads have resumed.
Nov 20, 06:39 UTC
Identified - Services restored fully at approximately 1am with all HSCN services now operational.

Prescription nominated download requests remain disabled during an extended period of monitoring, and will be resumed by 7am.
Nov 20, 04:34 UTC
Investigating - We are currently investigating an issue relating to the consistency of our HSCN connectivity. We are observing HSCN access intermittently switch from being fully operational to offline, and then back. Normal Titan access is fully operational.

Engineers are investigating the issue.

We have disabled nominated downloads of new EPS prescriptions until the morning to ensure that there are no issues with prescription availability.

We will provide a further update in the coming hours.
Nov 20, 00:01 UTC
Nov 19, 2025
HSCN maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:30 UTC
Scheduled - We’ll be performing maintenance on our core HSCN firewalls this evening at 10.30pm. The maintenance is expected to last 30-60minutes.

During this period, HSCN connectivity may be unavailable and for EPS customers, nominated prescription download requests will be disabled.

Titan will remain fully functional but HSCN traffic may be offline.

Apologies for any inconvenience this may cause whilst we perform this essential maintenance.
Nov 19, 11:13 UTC
Titan Mobile WiFi
Resolved - We can confirm this issue is resolved after a period of enhanced monitoring and thorough tests.
Nov 19, 11:11 UTC
Monitoring - Our firewall team have made a change and initial tests are showing this issue is now resolved. We will monitor closely for the next 24 hours and will provide an update following this period of monitoring.
Nov 18, 16:08 UTC
Update - We have identified the issue with the Android Titan VPN and have a workaround should you experience a loss of connectivity following successful connection to the VPN on an Android device:

1. Open Forticlient
2. Check that the IP address begins 100.67.40...
3. If so, disconnect and reconnect until the "40" changes to any other number
4. Try to access Titan after it has changed

We are working with our firewall team to rectify this and will provide a further update shortly.
Nov 13, 17:03 UTC
Identified - We have identified an issue affecting some Android users who use the Titan VPN to gain access to Titan Mobile. If you experience this issue, we recommend the following:

1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile

This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)

Instructions for Wi-Fi reconnection:

To Disconnect from Wi-Fi:

- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.

To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.

Finally, reconnect the Titan VPN.

This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Oct 8, 15:15 UTC
Nov 18, 2025
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

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