After an extended period of monitoring this incident is now closed. Apologies for any inconvenience caused earlier today for those sites affected.
Posted Nov 27, 2025 - 15:25 UTC
Update
All services are operational for all sites although enhanced monitoring will remain in place for the rest of the day.
If you are experiencing any service related issues these will be isolated so please contact our support team for assistance https://www.titanpmr.com/support
Posted Nov 27, 2025 - 11:42 UTC
Update
As part of our monitoring we have seen that some sites on Pod 4 are experiencing issues downloading EPS prescriptions. This issue has been identified and will be resolved shortly. An update will follow when the remediation work is complete.
Posted Nov 27, 2025 - 09:00 UTC
Monitoring
All services are fully operational.
If you do have any residual issues please contact our support team and share your ODS code and we will assist.
We will start a period of enhanced monitoring post-incident
Posted Nov 27, 2025 - 08:17 UTC
Update
Pods 3, 5, 10 and 12 have returned to normal operation and are fully functional.
Any sites on Pod 6 affected will restore all servers shortly. A further update will follow when that stage is completed.
Posted Nov 27, 2025 - 07:27 UTC
Identified
Overnight some of our Pods experienced a failover event which appears to have caused some issues with some Titan services.
This issue only affected sites on Pods 3, 5, 6, 10 and 12.
The issue has been identified and services are restoring currently and any affected sites are expected to be fully operational again (if not already) in the next 20 minutes.
A further update will follow when this activity is complete.